Comments on: Afloia Q10 Air Purifier & Dehumidifier – Does it Work?

By: Milan Antonic

Milan Antonic — Thu, 12 Sep 2024 11:36:12 +0000

In reply to Edu.

Have you got any response from them?
Also, have you registered your device for the warranty on the Afloia website?

I would try contacting them through Facebook.

By: Edu

Edu — Wed, 11 Sep 2024 16:19:05 +0000

In reply to Mrs Bobby Porter. Same problems here with the Q10 model. We bought it through amazon.de and after 7 month the touch screen is not responding and the fan is making a weird noise every now and then. I have contacted them twice and not reply yet.

By: Milan Antonic

Milan Antonic — Wed, 11 Oct 2023 19:46:32 +0000

In reply to Mrs Bobby Porter.

Thank you for sharing your experience. Please keep in mind that I had to mask your order number.

All I can say is good luck, and I can send you my best wishes for receiving a replacement unit; that’s all I can do. Additionally, I will retest Afloia’s support to ensure they are at the same level as they were, and I may update the review with the new information.

If there is any other way I can help you, please don’t hesitate to ask!

Thanks again.

By: Mrs Bobby Porter

Mrs Bobby Porter — Wed, 11 Oct 2023 19:24:52 +0000

I understand you are a reviewer, but my experience with this unit is this: We purchased an Afloia Dehumidifier & Air purifier 2-N-1 Q10, Order #**** on 16 Sep 2022. I liked it.
I received an e-mail from Afloia assuring us that the warranty is good for 2 years, however the sites says lifetime warranty.
As of July, 2023, The unit has stopped responding when the buttons on the front are pushed. The only way to turn it off is to unplug it. After plugging it back in, the buttons will work to turn it back on, but after that one push, they do not work anymore.The unit has also started overflowing. The overflow button appears to not work. I got an offer for replacement on Aug 11, but have not heard anything more from the company as of Oct 11, 2023. I threatened to file with BBB on 20th Oct